Andrey Chebotarov, Travel Technology Practice Leader at AltexSoft, explains how online travel agencies can help travelers if something goes wrong.
He discusses:
0:00 What is post-booking support?
1:02 Types of post-booking support
1:54 Why is post-booking support important for customers and OTAs?
3:58 Improved communication with the help of chatbots
5:13 Streamlined request processing
6:40 Automated disruption support
8:21 Self-service: the future of post-booking support
Watch the video to find out more!
Read more in our blog:
1) Understanding the Online Travel Agency Business: Partners, Building Blocks, How to Grow [ Ссылка ]
2) Online Travel Agency Analytics: Data-Driven Approach to the Best-Cost Strategy [ Ссылка ]
3) 8 Mistakes Online Travel Agencies Make and How to Avoid Them [ Ссылка ]
4) Managing an Online Travel Agency: How an OTA’s Back Office System Works
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Music in Video:
Wavy Glass by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Floating Up From The Cubicle by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Aim Is True by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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This Little Piggy by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Crystal Boom Persuasion by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Thom Yorke (At Home) by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Nocturne by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Moodswing by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Steppin' In by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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Sunset Stroll Into The Wood by Podington Bear ([ Ссылка ]) is licensed under an Attribution-NonCommercial 3.0 International License. ([ Ссылка ])
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