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Navigating Mandatory Reconsiderations and Complaints with the Child Maintenance Service
Hello, hope you are well! My name's Keith, and as a dad who pays child maintenance through the Child Maintenance Service (CMS), I know how confusing it can be. That's why I make these videos to help you out.

*Today's Topic: Mandatory Reconsiderations and Complaints*
In this video, I explain what a Mandatory Reconsideration is and how it works. This term might sound complex, but it's simply a process where you ask the CMS to review a decision.

*Key Points:*

What is a Mandatory Reconsideration? It's when you request CMS to reconsider a decision, such as changes in shared care.

How to Request It: You have 31 days to appeal a decision. Make it clear by using the term "Mandatory Reconsideration" when contacting CMS.

Review Process: A different team will review your case, typically within 14 days. Both parties can agree to shorten this period.

Next Steps: If the reconsideration doesn’t go in your favor, you can apply for a child maintenance tribunal within 30 days.

Tips:

Submit Evidence: Always follow up with the necessary evidence to support your case.
Avoid Delays: Both parties can agree to waive the 14-day period to expedite the process.
Tribunal Waiting Times: Tribunal waits can be up to 18 months, so resolving issues through CMS reconsideration is preferable.
I hope this video helps clear up any confusion. If you have questions, leave them in the comments below, and I'll do my best to answer them.

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