Hi, this is Dave Kats with Kats consultants and I have a tip for you. I've noticed that doctors call office managers by different names. The first step of an office manager is a head CA, and that head CA basically helps the other CA's decide what to do and she works to manage the front desk and maybe the insurance and things like that. Then you have an office manager. The office manager does a lot more than that; she probably does all the accounts receivable and the accounts payable. She may handle some of the other paperwork and some of the statistics that you need for your clinic.
The last person is a true office manager an executive office manager and they do things like interface with your account, they do all the work between you and your account they do that. They keep track of sick days and vacation days. They give raises, they do hiring and termination and things like that. Make sure that you're paying your office staff according to the things that they're doing.
Sometimes I hear people say this is my office manager, and they're only getting a few dollars an hour, but I find out after talking to them really they're head CA. Then I have other doctors that say this is my office manager and it sounds like they're paying an enormous amount, but I find out they run their 401k, all their investments, and everything like that. Just make sure that you know what you're paying your office person for and that you're paying your office manager accordingly.
