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Jira Service Management has Request types and Issue types. When migrating to Jira Service Management, choose a default issue type that will be applied to all issues. And during the mapping step, you can set the Request Type for the Issues type you have chosen. However, you can change the Request type of issues in bulk.
The video includes the following:
00:00 - Introduction
00:19 - Bulk update request types in Jira
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Help Desk Migration is an automated migration service that transfers data between numerous help desk software including Zendesk, Freshdesk, Freshservice, Jira Service Management, ServiceNow, Salesforce, Hubspot, and more. Also, you can import data to a help desk platform from any source: email provider, CSV, or database.
Whether you run a large enterprise or have a small business, the service enhances both small help desk migrations and complex multi-workload projects. Help Desk Migration imports tickets, contacts, organizations, tags, and attachments without downtime, coding, and hustle.
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