The Fin team hosted a live conversation about how customer service teams are responding to COVID by changing how they work and the tools and software they use.


This discussion was hosted by Fin’s Co-Founders, Andrew Kortina (previously Co-Founder of Venmo) and Sam Lessin (Partner at Slow Ventures and former VP Product at Facebook) to help CX and Operations leaders learn how to rapidly navigate a transition to remote work and set their teams up for success long term amidst the global crisis.


Topics We Addressed:
- How have companies and customers been responding to COVID-19?
- How can teams rapidly convert to a WFH model?
- What softwares are teams using to adjust to this new working model?
- What are the key trends we’re seeing in recovery efforts?
- How can teams predict and prepare for what’s coming next?

свернуть