Is your brand well-equipped to inspire sustainable travel aspirations using AI/ML? In this episode of the CX-WISE podcast, customer experience experts, Grant Hartanov and Buddy Waddington impart their wisdom, insights, real-life stories and expertise on how brands can harness the power of AI to tailor exceptional traveler experiences.

Grant Hartanov is the AVP, Sprinklr’s Unified-CXM Best Practices Group, and has experience working with Deloitte and Marriott International. Buddy Waddington leads Sprinklr’s Insights and AI Specialists across America.

In this episode they explore the challenges, innovations, and surprising twists that brands can expect when embracing technological progress such as Generative AI, machine learning and ChatGPT. From personalized recommendations to efficient trip planning, learn how brands can provide a frictionless experience for their customers.

Tune in to gain practical advice and tips to propel your brand's support to conscious travelers. Listen to the podcast here: [ Ссылка ]
Read more here [ Ссылка ]

0:00 Introduction
0:46 Who is Grant Hartanov?
1:13 Who is Buddy Waddington?
1:39 Grant’s definition of customer experience
2:53 Where does AI intersect with human touch?
4:59 Challenges for brands with minimal human contact systems
7:41 Why is being frictionless important?
8:20 How brands can support sustainable travel
11:23 Delivering seamless traveler experiences
15:06 Proactive support drives customer loyalty
16:10 How brands can personalize traveler experience
24:44 The risks and rewards of using AI
29:09 The art and science of customer experience [ Ссылка ]

Curious to know more about the top customer service trends webinar, held in a gallery, that's mentioned at 29:09? Check it out here [ Ссылка ].

This episode packed with CX wisdom is hosted by Sprinklr’s own Global Director - Brand Content, Nathan Bennett. We guarantee it has all the practical insights and expert tips you need to pursue CX excellence.

Like this interview? Follow our YouTube channel for upcoming episodes of the CX-Wise podcast and more videos about CX culture, customer experience ROI, customer service executives’ wellness and productivity, Unified-CXM, customer experience solutions, customer service tips, and more. Hit the subscribe button now.

Have a list of CX influencers you want us to interview next? Tell us in the comments below.

Interested in knowing more about our unified omnichannel platform’s Gen AI capabilities? Check it out - [ Ссылка ]

About CX-Wise:
Launching CX-Wise, an editorial series to raise the bar for customer service & beyond. [ Ссылка ]

Get ready to level up your customer experience game with CX-Wise! Whether you're a seasoned pro or just starting out, our community of CX professionals will give you all the tools you need to tackle any challenge. We'll dish out practical insights, actionable strategies, and a ton of witty banter to keep you on your toes. Join us and share your own experiences, because together we'll break through the clutter and supercharge your customers' experiences. Don't believe us?
Check out our first edition of CX-Wise and see for yourself. [ Ссылка ]

About Us:
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about Sprinklr at [ Ссылка ]

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