Welcome to our latest episode of What$Next featuring Jonathan Larsen, CIO of Ping An.

From leveraging technologies like GPT for intelligent customer interactions to Ping An's AI breakthroughs in facial recognition for identity authentication to visual AI in insurance claims, hear it from our special guest as he emphasises the importance of a continuous "test and learn" mindset in this exciting process.

Join us in this engaging discussion as Jonathan talks about numerous opportunities in the financial services industry, from improving cross-border payments to leveraging technologies like GPT for intelligent customer interactions.

What you will learn 🔍
🔷Pivotal role of payments in FinTech, spotlighting transformative companies like PayPal.
🔷Crucial role of deep-thinking generalists who are key players in bridging traditional financial services with evolving technologies, ultimately impacting customer experiences.
🔷Practical applications of AI in the financial services industry and its tangible impact on processes such as identity verification and insurance claims assessment.

Comment below of what you think and suggest any guest speakers for future episodes.

Highlights with timestamps

0:00: Intro with Ronit and Gaurav

1:46 Jonathan Larsen’s venture in Ping An

5:49 Ping An’s founder led vision

8:53 What sets Ping An apart?

11:29 PayPal and beyond: the true fintech revolution

20:14 Ping An’s strategy for innovation and investment

23:29 What does Ping An seek in startups?

26:13 Ping An’s global footprint

27:46 Impact of AI on efficiency and customer experience

31:00 The future of customer experiences

35:25 Impact of generalists in finance

37:32 End

If you enjoy listening to this episode of What$Next, don’t miss out on other podcast series to our featuring #Crypto #Blockchain #Web3 #Digital Banking

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Deep Fakes, Gen AI, and the Evolution of Fintech: What lies ahead! | Ep, 80 Simon Taylor
Building a Regulated Crypto Business from MENAl | Ep,78 Talal Tabbaa
Africa’s Blueprint for a thriving fintech ecosystem | Ep. 77 with Margaret O'Connor

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