This video introduces SPC (Statistical Process Control).
SPC is used to monitor processes and helps process professionals determine when special causes are present (you may want to listen to my video entitled "What is Special Cause vs. Normal Cause").
For more information concerning Alpha's online certification preparation courses please go to www.alphatc.com (Videos) or chose one of the websites listed below.
This video is part of Alpha Training and Consulting's weekly training publication.
www.alphatc.com
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