There are tons of different metrics out there that allow you to track the purr-formance of your support team. In this video, we'll focus on the ones that actually matter and help you ensure that the quality of your customer support is top-notch.

More on the topic:
🔥 15 Customer Service Metrics That Actually Matter: [ Ссылка ]
6 Metrics You Need to Grow Your Customer Service Team: [ Ссылка ]

0:00 Intro
0:39 Customer Satisfaction (CSAT)
1:23 Net Promoter Score (NPS)
2:00 Internal Quality Score (IQS)
3:52 Customer Effort Score (CES)
4:27 Outro

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