Join us at the Interphex exhibition in New York as our valued customer, AST, shares their incredible experience using VSight Remote with smart glasses to revolutionize customer care and support. In this video, Matt Taylor, Customer Care Manager, explains how AST utilizes augmented reality (AR) technology to provide smart hand support, enhance training, and troubleshoot operational issues for their customers—all without the need for costly, time-consuming travel.
This video highlights how AST has embraced VSight Remote to connect experts with frontline workers, leveraging smart glasses to provide real-time, AR-enhanced guidance. Whether it’s replacing a field replacement unit, training on machinery, or resolving operational issues, VSight Remote allows AST to deliver exceptional customer care with precision, efficiency, and cost savings.
And don’t miss a special moment: VSight Remote makes a ninja-like guest appearance, subtly running on the display screen in the background!
Key Takeaways:
Augmented Reality for Smart Support: See how AST uses AR technology to provide real-time guidance and training without sending technicians on-site.
Smart Glasses Integration: Learn how smart glasses allow experts to see exactly what customers see, and provide precise instructions through text overlays, directional arrows, and more.
Cost Savings and Efficiency: Discover how VSight Remote helps reduce travel expenses and downtime, offering a faster, smarter solution for customer care.
Customer-Centric Innovation: Understand how AST leverages VSight Remote to enhance customer satisfaction and operational efficiency.
Why AST Chose VSight Remote:
Real-Time Feedback: Experts can guide customers step-by-step, ensuring tasks are completed accurately and efficiently.
Visual Collaboration: Smart glasses enable a shared perspective, allowing experts to annotate and highlight directly in the customer’s view.
Cost Reduction: By eliminating the need for in-person technician visits, AST significantly cuts operational costs.
Enhanced Training: Provide hands-on, interactive training for customers, improving their understanding of complex machinery.
Who Should Watch This Video?
Manufacturing Professionals exploring cost-effective solutions for remote support.
Customer Support Teams looking to enhance their training and troubleshooting capabilities.
Industry Innovators interested in leveraging AR technology for operational excellence.
For More Information:
Learn how VSight Remote can revolutionize your customer care and support operations:
🌐 AST Website: [ Ссылка ]
🌐 VSight Website: [ Ссылка ]
🌐 VSight Remote: [ Ссылка ]
🌐 VSight Workflow: [ Ссылка ]
🌐 VSight VideoFlow: [ Ссылка ]
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