A man who won a dispute against Arnold Clark over a newly purchased car wants to send out the message that you can take big companies to task.
Novall Fisher bought a used Toyota Avensis diesel vehicle outright from the Dumbarton Renault branch in October at a cost of £7,043.
But, the 60-year-old was eventually refunded thanks to the help of Consumer Rights Act staff who assisted him throughout his fight.
The Clydebank Post reports that Mr Fisher said he took the car to an independent garage to be checked out after Arnold Clark told him they would complete a full service on it.
But his mechanic noticed the fuel filter needed changed and marked it with a red pen.
Mr Fisher contacted Arnold Clark and requested a refund for the car. However, they rejected it and said they have the right to inspect the vehicle to establish if a mechanical fault is present.
After booking the car into a Bishopbriggs branch for the inspection, Mr Fisher said the employees there told him that the fuel filter had been changed, but he lifted the bonnet and told them it hadn't as the red marks were still there.
Mr Fisher told the Post: "The staff member said to me: 'I apologise Mr Fisher – I didn't check it; I just checked the computer'.
"So, I asked if they could write this down on the invoice and they wrote: 'Technician checked, doesn't look like fuel filter has been changed. Signs of corrosion'.
"One branch in Dumbarton and another in Bishopbriggs were going against each other despite being the same company."
He explained the situation to the company's customer service department and meanwhile, contacted consumer rights staff, who sent him a template letter to fill out and send to Arnold Clark who then accepted his refund request.
Mr Fisher said:
