Most knowledge bases don’t cut it. They’re too basic, slow, and don’t offer the easy findability and governance today’s companies need. What they need is knowledge management. What is knowledge management? Knowledge management is a solution that provides AI-powered customer self-service that’s always available, personalized, and proactive and supports improved customer and agent experience. If you’re seeking the best customer service experience, knowledge management is a great idea. Watch now to see how NICE CXone Expert can help you improve customer experience.
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