Do you know why there are some people that can charge $100 dollars for the same service that others charge $10 for? The difference is not their technique, it’s their delivery.

Today I’m going to show you how you can upgrade your delivery so you can start charging more for the services you provide.

I recently went to the salon to get my hair cut. The place I go to offers an executive upgrade where I can get my shoulders rubbed for five minutes before my cut which I normally do, and I did, but this time I didn’t get my shoulder massage.

Now, I’m a normal person in the fact that if I was at a restaurant and my food came out cold, I would probably send it back. But when I was getting my haircut and I didn’t get my usual neck massage, I didn’t want to say anything. It felt a little creepy and weird to do so and that is not me.

Then I thought, well if I’m feeling this way, other people probably feel the same way. I realized there is something that service providers should know:

If you don’t offer, your customer is not going to ask.

This is really important! I had ordered it in advance, but it wasn’t happening. I didn’t want to bring it up because I didn’t want to be “that guy.”

So I thought,

“How many times does this happen in the salon or in the spa area? A customer really wants something they are denied the opportunity to get it, because the service provider was too afraid to ask if they were interested in the service.”

Why would service providers not ask their customers? Probably because they are worried about being “salesy.” They are afraid that the client is not going to like it or they are going to tell you no. So the service provider’s insecurities come up and they fail to deliver at their desired level to provide the right type of service to their guests.

A good service provider that gets paid well for what they do is just constantly offering and asking.

Here’s what’s important; it’s all in how you ask.

For example, this exact same salon that I go to also offers water, beer, or soft drinks. The problem is if you just say,

“Can I get you something to drink?”

The answer is usually,

“No, I’m good.”

But if I said,

“What can I get for you? Can I get you a beer, a soda, or a water? What would you like?”

Chances are that somebody will say,

“I’ll take a water,” or “I’ll take a beer” or I’ll take a glass of wine.”

It’s all in how you offer.

So when you offer, make sure that you provide a selection of choices. Don’t just ask a yes or no question. Yes or no will get you a “no” almost every time.

If you want to know what some of the most uncommon upgrades are that you can add to your salon to make sure that you can provide a greater quality service, click the link below to download a list of some of the most uncommon upgrades.

[ Ссылка ]

They will allow you to charge even more for the services that you provide.

If you liked this tip and you got value out of it, hit the like button, hit the share button so other people can see it too.

Until then have an awesome week. I’ll catch you soon.

свернуть