What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shedding light on the strategies that have proven effective in scaling customer success operations and significantly improving customer experience.

💥 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒

◾ Ben's unique methods for structuring and managing CS operations teams to drive efficiency and effectiveness across the board.
◾ How Cross River has transformed its approach to partner management, leading to stronger, more fruitful relationships and an unparalleled customer experience.
◾ An inside look at the technology stack and tools that empower the CSOPS team at Cross River, enabling them to automate solutions and provide data-driven insights that fuel growth and customer satisfaction.

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👉🏻 Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

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𝟑. 𝙒𝙤𝙧𝙠 𝙬𝙞𝙩𝙝 𝙤𝙪𝙧 𝙩𝙚𝙖𝙢 𝙞𝙣 𝙥𝙧𝙞𝙫𝙖𝙩𝙚
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]

𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓

Ben Krefting, Chief Customer Success Officer at Cross River, is a visionary leader passionate about bridging the gap between the potential and realized value of technology for customers. With a rich background in engineering, consulting, and leading transformative programs, Ben excels in both technical realms and strategic business discussions. His journey from an enterprise technology leader to a customer success pioneer reflects his commitment to enhancing post-sales experiences, driven by a talent for rallying teams around ambitious goals and thriving in dynamic, challenge-rich environments.

🔗 You may connect with Ben via LinkedIn: [ Ссылка ]

𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒

🎥 Watch: The Vital Role of CS Operations in Proactive Company Transformation
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⏬ Download: How Mature is Your CS Ops Team?
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⏬ Download: Top 5 CS Ops Manager Skills
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⏬ Download: Top Seven CS Ops Initiatives [Infographic]
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𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒

00:00 Intro
04:38 What is the Role of a CS Ops Team?
07:09 Managing Different Customer Requests
10:17 Analyzing Request Metrics
12:01 Impact on Efficiency and Scalability
15:18 Sharing with Cross-Functional Teams
17:09 Keeping Track of Progress
19:55 CS Ops Tech Stack

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