How To Complete a Refund / Return on an Ingenico Desk 5000 or Move 5000 Credit Card Terminal
To Complete a Refund: Refunds should be used for transactions that have already been settled, for transactions in an open batch see How to Void a Transaction: [ Ссылка ]
1) Press Return icon from home screen
If touch screen is not working Press 1 for Return
2) Enter supervisor ID and password
3) Enter return amount
i) If cardholder is present: pass terminal to customer to confirm amount and insert card and enter PIN if prompted.
ii) If cardholder not present: manually enter card # (Note: Pin Debit cards cannot be manually entered), expiry and auth code (if you need to get the full card #, please reach out to our support team)
4) Terminal will display APPROVED or DECLINED
5) Terminal will print merchant and customer receipts
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