Welcome to another ServiceTonic video! This overview introduces you to the ServiceTonic User Portal, a powerful tool designed to streamline communication between agents and users. Learn how to navigate the portal, manage tickets, access the knowledge base, and utilize other features to enhance productivity. We’ll walk you through each section, from creating tickets to customizing your preferences, ensuring you can make the most of what the portal offers.
Let’s get started!
00:10 - Introduction to ServiceTonic User Portal
00:44 - Logging in and recording work hours
00:55 - Dashboard overview
01:25 - Ticket management
02:09 - Device management and issue reporting
02:44 - Knowledge Base and self-service solutions
03:45 - Creating new tickets
04:57 - Ticket history and reservations
05:28 - External links and help section
#ServiceTonic #UserPortal #TicketManagement #ITSupport
