Did you know that a small increase of just 5% in customer satisfaction can lead to a significant boost in company revenue?

Are you overlooking the true potential of your customer service experience strategy?

How can aligning your organization's KPIs radically transform your business outcomes?

If these questions have sparked your curiosity, you're about to discover how a refined approach to customer service experiences can lead to not just satisfying interactions but also extraordinary financial gains and long-lasting customer loyalty. These solutions stem from Stacy Sherman's extensive work across different industries, coupled with invaluable insights from featured guest, Lior Arussy.

Customer Service Experience Topics Discussed:

-The financial benefits of converting detractors to promoters and how it boosts business.
-Leveraging Gen AI to enhance customer experiences in non-traditional ways.
-Why viewing NPS as an "enrichment score" can redefine your measurement approach. (more about this from Fred Reicheld, the co-creator of NPS)
-The critical need for focusing on customer loyalty and the power of personalized customer experiences.
-How to break down organizational silos to create a cohesive customer journey.
-The importance of aligned KPIs and using success stories to influence investment in customer service experience.

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