A bot flow to collect user’s information could be started as soon as they subscribe to Telegram Bot, i.e. after clicking the start button or from any keywords they type while writing a message to the bot. Not only that, we can start the user input flow after any standard bot reply.
User Input flow and custom fields are used to collect user’s data and store them in a system or custom field to use the data for future. The bot asks questions to user and receive their answer and store them in system and custom variables.
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