Do your customers keep getting stuck in onboarding purgatory?
After this session with Kristi Faltorusso, you will learn the key steps that will transform your onboarding experience. Whether you're struggling with long onboarding times or looking for practical, scalable solutions, Kristi shares strategies that have driven success at Client Success and beyond.
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- How to identify gaps in your onboarding process and reduce time-to-value
- Practical tips on creating onboarding content that scales
- Strategies to build a seamless onboarding framework tailored to customer needs
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👉🏻 Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
𝟏. Grab a free copy of our Customer Success 𝙩𝙚𝙢𝙥𝙡𝙖𝙩𝙚𝙨 𝙖𝙣𝙙 𝙞𝙣𝙛𝙤𝙜𝙧𝙖𝙥𝙝𝙞𝙘𝙨
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]
𝟐. Subscribe to our CSM Practice 𝙣𝙚𝙬𝙨𝙡𝙚𝙩𝙩𝙚𝙧
Subscribe to our CSM Practice newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]
𝟑. Build Your CS Strategy
If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. [ Ссылка ]
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Kristi Faltorusso, an award-winning Customer Success Executive, has spent 12 years building and transforming Customer Success teams in hypergrowth B2B SaaS companies. Currently, she is the Chief Customer Officer at ClientSuccess, overseeing success, support, and services.
🔗 You may connect with Kristi via LinkedIn: [ Ссылка ]
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Customer Onboarding Best Practices
[ Ссылка ]
🎥 Watch: Making Your Onboarding Process Scalable
[ Ссылка ]
⏬ Download: Customer Onboarding Tech Stack Assessment
[ Ссылка ]
𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒
00:00 Intro
01:39 Why Change Onboarding
03:59 Customer Onboarding Role & Tools
06:11 Business Impact
08:56 3 Key Drivers
11:39 Start with a GAP Analysis
15:39 Success Probability Score
18:13 Iteration and Updates
19:41 The Process of Assigning a Success Probability Score
22:15 Suggestions for Improvement
23:34 Shift to Objective Focus
#CustomerSuccess #OnboardingStrategies #SaaSOnboarding #ClientSuccess
