Beware of a Citibank alert text scam that involves a fake alert text message or email with the scammers’ goal of phishing. The message might say something about how there’s a problem with your account. Such messages often include a dangerous link that does not end up on the official Citibank website. The texts may also include an attachment or a phone number. Do not click the links, open the attachments, or call the phone number. These are alert text scams, and Citibank is not the only bank that has these scams going on in their name.
On Citibank’s website, they say: “Requests for Account Info: Fraudsters may pose as Citi or a Citi employee and ask for information which allows them to access your account — they may email, text, or call you.”
Citibank also posted these tips on how to keep your account safe from alert text scams and other scams:
If you receive a one–time passcode you didn't request, don't give the code to anyone who contacts you for it.
Never open or use a personal bank account to deposit or transfer funds for someone else.
Be wary of "get rich quick" or "easy money" schemes, especially if unsolicited.
Use known links to access businesses online.
Verify any phone, text or email contacts are legitimate before sharing information such as your account number, security word, PIN, User ID or password.
Be leery of requests to download apps to fix issues or that allow access to your device.”
Citibank phone numbers and alert text scam information are available here on their official website:
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