How do you encourage teams to improve their practices? PagerDuty developed an operations maturity model to help organizations benchmark themselves and understand what it means to be ""operationally mature"". However, what does this operational maturity look like in PagerDuty, and how do you drive operational maturity at scale, especially within a company the size of IBM? In this talk, the PagerDuty Product Owner from IBM and their Technical Account Manager from PagerDuty will share their solution for driving maturity at scale within IBM. They'll share the maturity checklist that they've created and the programs that they have implemented to help teams level up in their maturity journey.
To learn more about PagerDuty, visit www.pagerduty.com.
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