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Outsourcing Definition - Hire Call Center Representatives in the Philippines
There is no reason to deny the fact that the Philippines has become the number one choice for voice services when it comes to outsourcing customer service.
Today I'm going to share insights that will help you understand why your business can utilize the power of outsourcing to the Philippines, and how you can crush your competition by giving your customers an amazing customer experience using an amazing team of customer service agents.
Welcome to Outsource TV
I'm your host Jozsef Kiss, CEO of Somebody2Hire.com, and current resident here in the Philippines.
Please hit 'Subscribe', and don't forget to hit the bell icon so you're always notified when we upload a new video.
In order to have a successful business you need to make sure that your customers are taken care of at any time they need help or assistance with your products or services.
Having an amazing customer service experience simply means having a team of staff that are available when your customers need you.
First let's go over what it takes to create a customer service team in house, and then we'll go over the benefits of outsourcing to the Philippines instead.
There are numerous costs associated with having a customer service team in house.
If you build an office for your customer service team then of course you will have a monthly office rental expense.
And don't forget you will also pay for utilities for your office.
Then you have to consider purchasing equipment such as laptops or PC's, and all the peripherals including proper headsets.
You will also need to either hire an in house IT technician or outsource it to a third party.
Now let's talk about staffing.
If you don't have a human resources team then you may find it difficult to source and hire the proper staff for your customer service team.
You also have to consider that the average customer service representative in the US will have an average salary of $14 USD per hour.
This average salary does not include bonuses or any health benefits, so keep that in mind.
Now let's look at the positive side of why so many businesses around the world are outsourcing their customer service team to the Philippines.
First of all, the Philippines is the number one country in the world for voice services.
Your customers are greeted by English fluent customer service representatives that have a neutral English accent which westerners love.
The biggest driver for outsourcing customer service to the Philippines is cost.
You can hire two staff members in the Philippines for the cost of one in the US.
I talked about costs associated with having to rent an office space if you hire in house.
These costs are no longer an issue when you hire a call center in the Philippines.
You simply pay one cost per staff member and nothing more.
This means that at half the cost versus a western country like the US, you can hire an English proficient customer service representative for about $7 an hour.
When you hire a call center in the Philippines you're no longer having to support a rental property, you don't need to buy equipment, you don't have to worry about human resources and hiring, you don't have to worry about hiring an IT technician, and you don't have to worry about costs because everything is included in the hourly rate when working with a call center in the Philippines.
The average salary on a yearly basis in the US is $37,000 USD.
The average salary on a yearly basis in the Philippines is only $15,000 USD.
This means you can hire two customer service representatives in the Philippines for the cost of one.
Not only that, customer service representatives in the Philippines have been properly trained to work with western customers.
Whether you have inbound or outbound needs, a call center in the Philippines can handle your customers needs with a smile.
For more information on how to outsource your customer service needs, you can email me directly at jozsef@somebody2hire.com
If you have any questions about outsourcing, anything at all, you can email me at jozsef@somebody2hire.com and I will make a video that addresses your questions!
