The video introduces Botsonic's GPT Builder, a powerful alternative to OpenAI's GPT builder. Unlike OpenAI's version, Botsonic's builder overcomes several limitations:
1. Unlike OpenAI's GPTs, which are only accessible to ChatGPT Plus subscribers, Botsonic allows for broader sharing capabilities.
2. Botsonic supports embedding GPTs on websites, a feature not available in OpenAI's offering.
3. It integrates with various platforms, including Whatsapp, Slack, Facebook Messenger, and Calendly, which OpenAI's GPTs don't.
4. Botsonic allows for customization according to your branding needs and guidelines.
Botsonic's GPT Bots offer several benefits:
- You can upload a knowledge base or documents (PDF, Word files, Excel spreadsheets), website links, or sitemaps, and Botsonic will create a custom ChatGPT-like chatbot trained on your data in minutes. This eliminates the need for building decision trees using outdated rule-based systems.
- The bots provide safe, accurate, conversational answers based solely on your uploaded content.
- Botsonic bots can resolve up to 80% of support queries instantly.
- The natural language bot understands complex queries, asks clarifying questions, and fully converses with customers, reducing support volume, enabling 24/7 support, and boosting customer satisfaction.
- The bot can source answers from multiple materials, including articles, help centers, public URLs, PDFs, and text snippets.
- There's an automated handoff to human support on platforms like Zendesk or Freshdesk for complex issues.
- Botsonic keeps conversations going across multiple platforms, including websites, WhatsApp, Slack, and Facebook Messenger.
- It supports over 20 languages, automatically detecting a customer’s language to resolve issues.
- The bot ensures trustworthy, secure, and focused interactions, relying solely on your support content to provide accurate responses and eliminating off-topic discussions.
- Botsonic can capture lead information during conversations, aiding in lead generation.
- Advanced analytics offer deep insights into chatbot performance, user interactions, trending queries, and strategy refinement.
- You can customize the bot to match your brand's style and personality.
- Botsonic is model-agnostic, integrating with LLMs from various providers like OpenAI, Microsoft, Anthropic, Google, AWS, and more, ensuring quality, latency, and reliability.
- It also displays GDPR and other consent banners for compliance.
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