In this episode of the Explained Series by Freshworks, we dive into advanced ticketing management in Freshdesk and how it empowers support agents to resolve issues efficiently. Discover features like linked-tickets, parent-child ticketing, and shared ownership to simplify collaboration across teams and ensure faster issue resolution.
Key highlights:
- Effortlessly group tickets of the same nature with linked Tickets
- Streamline complex tasks using Parent-Child Ticketing
- Boost team collaboration with Shared Ownership
Learn how these tools help support agents handle multiple tickets, access context effortlessly, and improve customer satisfaction. Whether you're facing downtime or managing customer challenges, Freshdesk has you covered.
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