Items demonstrated/discussed in this video:
* Navigated to the Relative Durations Module.
* Displayed the out of the box Relative Durations and created one based off of that model.
* Displayed and explained the SLA Definition created with the Relative Duration.
* Dot walked one of the SLA Definition's conditions.
* Demonstrated the SLA triggering on 2 incidents.
* Revised the Relative Duration to demonstrate how the Breach Date will change depending on when the SLA is opened.
* BONUS: My friend is looking for ISSO and Assessors for federal sector clients. Job details in the video. Also, I have two developers looking for positions. Please contact me for details.
