As technology evolves and develops, industries, including the telecommunications industry, face many new challenges. One such challenge is answering customer needs, expectations, and wants by maintaining Excellent Customer Service and creating a Great Customer Experience. The telecommunication industry is already turning to advanced technology, specifically Self-Service platforms, to answer to these challenges and the changing needs of customers. These platforms answer customers’ specific needs for more control, access, flexibility, and convenience.
We examine how Self-Service solutions and platforms ARE Revolutionising Customer Service and Experience within this dynamic industry: [ Ссылка ]
