Monitoring digital experience using traditional tools is a challenge. Most legacy tools are monitoring on servers and websites and lack coverage on holistic real-time user experience. These tools also have a limited view into cloud services they don't own. Rapid migration to digital tools and platforms creates additional challenges for IT to deliver and manage end-user experience. New expectations as a result of remote work are redefining the new IT landscape. The workplace model is changing fast and a variety of variables such as internet speed, multiple endpoints, limited remote troubleshooting ability, etc. impacts the delivery of a great experience.

CHAPTERS:
0:00 Introduction
0:12 Traditional monitoring limitations
3:41 End-user experience management for IT
5:35 New area and uncharted territory
7:41 Workplace is changing fast. Are you ready?

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