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ITIL 4 Foundation launched in February 2019, and was the first of the seven modules to launch in the scheme. It provides the building blocks that support your subsequent ITIL 4 learning journey. The new architecture of ITIL 4 introduced several new concepts, like:
• Service value system (SVS): will help organizations to facilitate value co-creation and provide end-to-end value for your service relationships
• Service value chain (SVC): are a set of interconnected activities that provide an operating model for the creation, delivery, and continual improvement of services
• Guiding principles: are at the core of ITIL 4 and helps professionals to adopt and adapt for their own specific needs and circumstances
• ITIL Practices: are a fundamental part of the ITIL 4 framework and provide a holistic vision for way of working
• Four Dimensions: represent perspectives which are relevant to the whole SVS, and are critical to the effective and efficient facilitation of value for customers and other stakeholders.
If you’re looking to take the ITIL 4 Foundation exam soon, this session will help! Over the course of an hour, our panel of trainers from around the world will share their top tips to passing the exam, and will show you how to apply those tips with selected questions from the sample paper.
