Have you ever put off having ‘the talk’ until the moment was perfect, only to find there’s never a perfect moment? Do you often think of just the right phrase or question after the fact? If so, join this workshop where you’ll learn about and practice skills to enhance communication for staff and volunteers. This presentation by ASPCA Interim Director of Operations, Susan Britt, covers techniques to keep a conversation productive and respectful. Experience how being a better listener elevates your communication and discover that being clear is one of the kindest things you can do when working with colleagues and the public. This presentation was recorded at the 2018 ASPCA-Maddie’s Cornell Shelter Medicine Conference.

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