In the first episode of Masterclass 2024, you can learn how to setup the basic and essential configurations to get started with ServiceDesk Plus. Also, during the session, we will showcase simple steps to configure your mail server in the application, setup simple customizations, and implement automation like technician auto-assign.

In this episode, we will walk you through:
👉 Setting up instance configurations including sites and regions
👉 Configuring mail server and enabling automatic email to ticket conversion
👉 Customizing attributes like category, priority, level, etc.
👉 Automating ticket handling and management through business rules, SLAs, and tech auto-assign
👉 And more.

At the end of the session, attendees would be able to ensure that the fundamentals of their ServiceDesk Plus instance is configured well enough to support their best practice requirements across all the key ITSM processes.

👉 For more information on ServiceDesk Plus, visit [ Ссылка ]
👉 Schedule a personalized demo from our experts - [ Ссылка ]
👉 Get a tailored price quote - [ Ссылка ]
👉 Get started with a 30-day free trial - [ Ссылка ]
👉 ServiceDesk Plus pricing - [ Ссылка ]
👉 ServiceDesk Plus editions - [ Ссылка ]
👉 Key features and capabilities - [ Ссылка ]

👉 Watch the entire Masterclass Season 2023 here at [ Ссылка ]
👉 Watch the entire Masterclass Season 2022 here at [ Ссылка ]

Useful resources

👉 Tuning your ITSM to a hybrid, digital workplace - [ Ссылка ]
👉 What is an SLA? - [ Ссылка ]
👉 4 ways ChatGPT helps boost ITSM operations - [ Ссылка ]
👉 5 ways to resolve IT incidents swiftly in a hybrid work model - [ Ссылка ]
👉 What is service request management? - [ Ссылка ]
👉 The definitive guide to incident management - [ Ссылка ]
👉 7 steps to build an effective service catalog - [ Ссылка ]
👉 A comprehensive guide to no-code ITSM - [ Ссылка ]
👉 A comprehensive guide on IT ticketing systems - [ Ссылка ]
👉 How AI will redefine the way IT service desks work - [ Ссылка ]
👉 6 AI-based use cases for your service desk - [ Ссылка ]
👉 5 ITSM automation use cases with Machine Learning - [ Ссылка ]


👉 For more video tutorials and updates on ServiceDesk Plus, subscribe to our channel here [ Ссылка ]


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