Many Amazon sellers have experienced the frustration of submitting a support ticket and not receiving a satisfactory response or any response at all.

Vanessa Hung, the CEO and founder of Online Seller Solutions, discusses the obstacles that FBA sellers encounter, and the factors that contribute to the difficulty of getting assistance from Amazon Seller Support. She provides useful tips and strategies for effectively navigating these challenges and getting the support you need.

At the end of the session, you will hear a Q&A session where Vanessa answers questions from the audience.
______________
🎬 Other related videos:

▶️ Amazon Attribution & Why You Should Push External Traffic to Your Amazon FBA Listing: [ Ссылка ]
▶️ How to Use Amazon Flat Files and Fix Your Listing’s Spanish Translation?: [ Ссылка ]

👉 Join our next EUROPEAN SELLER CONFERENCE - event for Amazon FBA sellers: [ Ссылка ]
👉 Find more discount coupon codes for Amazon software tools: [ Ссылка ]
______________
🔶 Topics covered in the video:

➤ 00:00 Introduction
➤ 01:01 Vanessa Hung
➤ 03:05 The logic of dealing with seller support
➤ 04:08 Clear communication
➤ 05:14 Persuasion
➤ 08:38 Confidence
➤ 12:05 5 Rules to contact Seller Support
➤ 12:32 Break down the issue #1
➤ 14:16 Gather information #2
➤ 19:20 Choose the right department #3
➤ 22:10 Use a simple language #4
➤ 22:32 Short description #5
➤ 24:22 When to open a case with seller support?
➤ 28:20 If you have a previous case
➤ 30:37 Tips to open a case
➤ 35:08 Case law taxonomy
➤ 37:41 Amazon's & seller's backend
➤ 40:41 Contact Vanessa Hung
➤ 42:00 How to get contribution back within own company?
➤ 43:54 The secondary user for brand registry
➤ 46:41 Updating listing from main account or secondary user
➤ 48:50 Receiving a template response
➤ 51:36 Issue with product regulation
➤ 54:49 Next step after receiving an answer to not contact with seller support
➤ 57:33 Issue with flat files
______________
🔶 About VANESSA HUNG

Vanessa is a problem solver of the unsexy stuff of Amazon. Founder and CEO at Online Seller Solutions, an agency dedicated to helping sellers free themselves up from all the issues on their Seller Central accounts.

She is a public speaker and the co-host of the podcast "Wizards of Ecom en Español." Her passion is educating sellers about management strategies, trends, and tips on starting, scaling, and transforming eCommerce businesses, specifically for Amazon.

She is also a Community Ambassador at Carbon6 Technologies.

👉 Visit Online Seller Solutions here: www.onlinesellersolutions.com
👉 Learn more about Carbon6 here: [ Ссылка ]
__________
🔶 LISETT LEES

Lisett is an Amazon FBA Expert and Strategist who works with different brands helping them to stay on top of the Amazon game. She advises business owners on setting goals and managing the store, helps to create optimised product pages and use Seller Central tools to build the best customer experience for the buyers in order to get more sales for the sellers. Since she started out in 2016 as an Amazon virtual assistant, her mission has been to help businesses run their Amazon stores cost-and time efficiently.

👉 Learn more about Lisett and how she helps Amazon FBA businesses: [ Ссылка ]
____________
🔶 About ORANGE KLIK

Orange Klik connects Amazon FBA private label sellers with leading industry experts to help you turn your online business into a massive success. No matter if you are a beginner, still figuring out how to make money online, or an advanced Amazon seller with a strong experience in eCommerce, on this channel you will find up-to-date tips and expert recommendations for sellers of all levels of experience.
👉 Learn more about what we do: [ Ссылка ]
____________
** Affiliate disclaimer: some of the above links may be affiliate links, which may generate us a sales commission.

#AmazonFBA #AmazonSellerSupport #AmazonSellers

свернуть