Improving quality of public services is a monumental aspect of administrative and bureaucratic reforms, for it will contribute to the achievement of the Sustainable Development Goals
The Jakarta Investment and One-Stop Integrated Service Department or better known as PTSP Jakarta, is a newly established government organization that started in 2015
PTSP Jakarta provides integrated solutions for managing investment, licensing and non-licensing in The Capital City of Jakarta. Our service aims to focus on three main priorities: to achieve Zero Delay, Zero Complaint, and 100% Service Excellence. Thus we provide the citizens with an innovative multi-channels public service approach
To make PTSP’s presence more accessible, our services are spread in 316 points
A 12-stories building dedicated as a Jakarta Public Service Mall was built in 2017 to expand the function of One Stop Integrated Service
The mall integrates 19 Public Service Units from private sector and government agencies of both Jakarta and central government into one place, becoming a comprehensive one stop place providing 330 services
Prioritizing the use of information system and communication to accelerate our services
Managing customer inquiries with quick response
And providing reliable and suitable for working and public facilities
To remain committed in giving exceptional service, we hold onto values to provide solution through empathy, decisive, innovative and competent manners
Jakarta Capital City Government will stay committed to remain trustful and wholeheartedly dedicate our effort to fulfill the basic needs and civil rights to every citizens, through providing quality public services. We work with full dedication in order to realize our commitment as The Licensing Solution For Jakarta Citizens
Come And Grow With Jakarta, Smart City, Smart Opportunities
Salam SETIA #MelayaniJakarta
#ipsforum2018 #KemenPANRB #reformasibirokrasi #UrusIzinSendiri #UrusIzinMudah #ComeAndGrowWithJakarta #SmartCity #SmartOpportunities #goodgovernance #pelayananpublik #birokratjamannow #jakartakece #infojakarta #jakarta #jktinfo #jabodetabekinfo #jakartainformasi #greatjakarta #welovejakarta
