Social media and digital platforms have given the modern customers the means and power to communicate their opinion openly. This is the age of personalization, where customers expect the level of service that they paid for. #Airline #passengers often have to undergo frustrating experiences such as flight rescheduling and cancellations, baggage theft and loss, among others. The disgruntled flyers turn to social media to express their ordeals. Airlines, on the other hand, now have the opportunity to take the route of ‘from the #customers, for the customers’, with the help of #sentiment #analysis. Watch this preview video to our new blog that discusses further on this.
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