Kelli Henthorn has her finger on the pulse of small business trends. She says 2023 is the year to "proactively rush toward things." And, that includes technology designed for small businesses. In this interview, we chat about trends to watch in 2023 and the ways tech can enable small business owners to elevate the customer experience.

[00:00] Intro
[00:34] Moving into 2023 with Cautious Optimism
[01:48] Small Business Trends to Watch in 2023
[02:45] Elevating the Customer Experience
[04:27] How to Dip Your Toes into Technology

💡The Modern Small Business Playbook
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[00:00] Intro
[00:32] Moving into 2023 with Cautious Optimism
[01:47] Small Business Tech Trends
[02:52] Ways to Elevate the Customer Experience
[04:27] Step 1: Tackling Technology

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About Thryv:
Thryv is an end-to-end customer experience software built for small businesses, like yours. This award-winning platform provides modernized business functions that allow small-to-medium-sized businesses (SMBs) to reach more customers, stay organized, get paid faster and generate more reviews.

With Thryv, you can build a digital customer database, automate marketing through email and text, update business listings across the internet, schedule online appointments, send notifications and reminders, manage ratings and reviews, generate estimates and invoices, process payments and more!

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