When clients call your customer service, the only thing that matters for them is getting their issues solved as quickly as possible. On average, customers wait 2.4 minutes on the line before they are connected to a customer service representative. In order to efficiently handle a growing number of incoming client inquiries and maintain the same level of customer experience, you need a proper tool. Meet the Callbot - an AI solution that automates your call center.

Callbot consists of three main components

AI Voice IVR uses an enhanced company-specific speech recognition model and AI that enables clients to describe issues in their own words and get forwarded to the right agent instantly.

Helps the agents to ask the right specifying questions and give the best answers by following the solution flows

Call Automation bot that allows to resolve customers’ issues with AI without any human assistance.

Benefits

Callbot has numerous benefits.
With the traditional IVR, only 70% of calls get routed to the correct agent, AI Voice IVR reduces this problem and over 90% of all customers get to the correct agent on the first try. In addition, sales opportunities and churn cases can be given the highest priority so that those calls would never get abandoned.

The CS Assist tool has shown the ability to reduce agent training time from months to weeks, reduce the average handling time by 1 minute, while also helping to build up first call resolution.

Call Automation Bot has the potential to fully automate 20% of all calls.

Want to see how it works? Contact us for a demo [ Ссылка ]

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