Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding.


Learn more about Thomas Wilson on LinkedIn: [ Ссылка ]

NN/G SERVICE DESIGN RESOURCES:

Service Blueprinting (full-day or half-day formats): [ Ссылка ]
Service Design Study Guide (free article with links to many more): [ Ссылка ]
Learn more about UX Master Certification: [ Ссылка ]

SOME OF THE (MANY) PEOPLE AND ORGANIZATIONS THOMAS MENTIONED:

Don Norman: [ Ссылка ]
Service Design Network: [ Ссылка ]
Erika Hall: [ Ссылка ]
Adam St. John Lawrence: [ Ссылка ]
Marc Stickdorn: [ Ссылка ]
Anthony Ulwick: [ Ссылка ]
Bob Moesta: [ Ссылка ]

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