This is a preview of the thought-provocative speech by Dr. Omkar Rai, Director General, STPI AT India's premier Contact Centre and Customer Engagement Conference.
Dr. Omkar Rai is Director General, Software Technology Parks of India (STPI) and has got wide experience in the matters of IT/ITeS industry. Prior to joining of Software Technology Parks of India (STPI), he served National Informatics Centre (NIC) in various capacities. He earned wide experience in formulation and implementation of various important ICT applications across various domains.
Dr. Omkar Rai is sharing with the audience the insights and success stories of the India BPO Promotion Scheme (IBPS) at the Summit.
Envisaged under Digital India Programme, seeks to incentivize establishment of 48,300 seats in respect of BPO/ITES operations across the country.
It is distributed among each State in proportion of State's population with an outlay of Rs. 493 Crore. This would help in capacity building in smaller cities in terms of infra & manpower and would become basis for next wave of IT/ITES led growth.
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