Is your organization considering an implementation for a IT Service Management tool, or are you already on your way and encountering issues? ITSM tooling is all about the implementation of processes and transformation within your organization. In a perfect world, organizations should clearly define these processes and ensure they are aligned with business objectives before the project ever begins. Unfortunately, this is not always the case.
Overall, ITSM tooling is a complex operation that will never come perfect “out of the box”. You may have read the various lists out there on why these projects potentially fail. In this webinar we are not going to cover a consolidated ‘Reasons for Failure’ list, but provide you with a recipe on how to avoid issues with your project in the first place!
