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We are Moment, and in today's video, we teach you how to calculate your customer churn rate.

We'll show you the customer churn rate formula, the numbers you need, and the steps to calculate it.

0:00 Intro
0:36 What is Customer Churn?
0:54 Customer Churn Rate Formula
1:39 Steps to calculate your churn rate
2:19 What's a good churn rate?
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