The presentation will focus on the transformative journey of an industrial company as it shifted from a traditional feature-led approach to a dynamic, outcome and KPI-driven model in digital service development. This talk will delve into the changes the company made to prioritize agile methodologies, emphasizing end-to-end (E2E) team ownership and empowerment. Discover how these strategic shifts not only enhanced operational efficiency but also significantly improved customer value outcomes. Speaker will share insights and strategies on successfully navigating the challenges of digital transformation in the industrial sector, illustrating how a focus on customer-centricity can lead to sustained success.

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