Train your teams on handling complaints. Show them effective methods for handling complaints with this course.
Create your free account, get access in a few clicks, and start training right away: [ Ссылка ]
What's covered in this course:
--Potential consequences of failing to handle complaints effectively
--Effective methods for handling complaints
--Appropriate ways to demonstrate ownership of complaints
Why your teams need this course:
Complaints affect all levels of a retail business, from retail assistants to head office, and everyone within an organization can play a part in ensuring they’re handled effectively. This course will benefit anyone working in retail, at any level, and will focus on the consequences of failing to handle a complaint correctly, show effective methods for handling complaints, and explain how to demonstrate ownership.
Watch the Retail Mastery course collection:
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