Peter Lijnse, Managing Partner of Instrumental BRM and BRM Institute Knowledge Management Team member discusses the connections and interfaces between Service Management (ITSM) and Business Relationship Management (BRM) including:

- The role of Service Delivery Management and the role of BRM... How they can work together to deliver and optimize "Business Value" to the organization
- The interaction and relationships between BRM and Service Management
- How to avoid "Value Leakage" in investments in service management
- The relationship between "Continual Service Improvement" (CSI) and "Value Optimization"

Key Topics:

1. The Need for Business – IT Convergence
2. The Importance of Relationship Management
3. BRM Teams vs. ITSM Teams
4. Focus Areas for Each Role
5. The path forward…
6. Sources of Value
7. Value Discovery and Creation
8. Difference between Continual Service Improvement (CSI) and Value Optimization
9. Tips for avoiding value leakage from your investment in ITSM

Excalibur Data Systems is an Instrumental BRM partner in the USA and Canada.

For more information please visit [ Ссылка ] or send an email to info@excaliburdata.com

свернуть