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What is ITIL?
ITIL, earlier known as IT Infrastructure Library is a framework of tried and tested best practices for IT service management. The latest version, ITIL4 was published in February 2019 by Axelos. ITIL 4 recommends 14 general management practices, 17 service management practices, and 3 technical management practices as listed below:
General Management Practices:
1. Architecture Management
2. Continual Improvement
3. Information Security Management
4. Knowledge Management
5. Measurement and Reporting
6. Organizational Change Management
7. Portfolio Management
8. Project Management
9. Relationship Management
10. Risk Management
11. Service Financial Management
12. Strategy Management
13. Supplier Management
14. Workforce and Talent Management
Service Management Practices:
15. Availability Management
16. Business Analysis
17. Capacity and Performance Management
18. Change Control
19. Incident Management
20. IT Asset Management
21. Monitoring and Event Management
22. Problem Management
23. Release Management
24. Service Catalog Management
25. Service Configuration Management
26. Service Continuity Management
27. Service Design
28. Service Level Management
29. Service Request Management
30. Service Validation and Testing
Technical Management Practices:
31. Deployment Management
32. Infrastructure and Platform Management
33. Software Development and Management
In this video, Stephen Mann talks about ITIL — a commonly used framework for IT Service Management and collective processes and practices needed to manage and support Information Technology services.
This is the 5th video in the #ITSM101 series. Here's the complete playlist: [ Ссылка ]
Here are some more ITSM resources that you might find helpful: [ Ссылка ]
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