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In this video, I walk through step-by-step how to build out an AI Agent workflow that identifies if emails are customer support related, and if they are, the agent will draft a response for you in the email thread so all you have to do is review it and send it off. The agent accesses your policies and FAQs, so you know you can trust its response. As always, I built this one in n8n using no code! This is a good foundation to expand off of this workflow to integrate more AI Agents to even further automate your inbox and emails.
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Business Inquiries:
📧 nateherk@uppitai.com
WATCH NEXT:
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TIMESTAMPS
00:00 Demo
01:11 Gmail Trigger
02:56 Setting Fields
05:05 Checking if Customer Support Email
08:26 Customer Support Agent
09:35 Vector Database for Knowledge
12:02 Create Draft Tool
13:38 Customer Support Agent Prompt/Testing
17:43 Telegram Responses
21:08 Active Workflow Test
Gear I Used:
Camera: Razer Kiyo Pro
Microphone: HyperX SoloCast
Background Music: [ Ссылка ]
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