CloudTalk lets you anticipate the unique needs of your customers while saving 2 to 3 minutes per call through an automated, reliable and customized customer experience.

Call routing based on custom criteria and advanced drag-and-drop IVRs lets you connect your customers to the right agent every time, while automatic call flow adjustments and callback features make sure that you never miss a crucial call again.

Got a customer on the line? CloudTalk shows your agents all relevant customer data and call history before they even pick up the phone. This reduces call handling time by 22% and first call resolution by up to 17% creating a much more personalized experience.

Additionally, our solution also makes it easier to follow-up by automating email or SMS messaging and, if a customer needs more than one call to resolve their issue, they can pick things up right where they left off with our Preferred Agent feature.

Build lasting relationships and turn your customer support into customer success.

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CloudTalk is a cloud-based VoIP call center software designed to empower your customer service and sales operations. It features advanced tools which automate and optimize routine tasks. That leads to better customer care and higher employee efficiency.

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