Build customer loyalty. Increase first call resolution and agent productivity. Improve customer satisfaction by 37%. All while delivering fast customer service from anywhere with Service Cloud, built on the Salesforce1 Platform.
This video provides an overview of the Spring '14 release for the Service Cloud and Desk.com.
Service Cloud -- Spring '14 New Features
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salesforcesalesforce.comcrmcustomer relationship managementcustomer companycustomer revolutionreleasefeaturesnew featuresservicecustomer servicecall centerportalsself servicelive chatcontact centersocial appsmobile appssocial servicecloud computingSaaSmobilesocialcommunitiescustomer satisfactionproductivityagents
