LogixOne Chat is an advanced communication tool that provides real-time transmission of text messages via multiple chat channels. Chat messages can be sent and received to and from any CRM 'Lead' or 'Contact' via any of the following chat channels (with additional channels to be added):
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Making communication easy with both new and existing customers is a challenge. Email, which was once seen as the primary form of communication has now been replaced with simpler short messaging services such as SMS, FaceBook Messenger and WhatsApp.
Your customers want to receive information simply and quickly and via the communications channel they choose. They expect to be able to message you directly from the platform they choose and also expect to be updated quickly and regularly with information should they choose to purchase. Is there a Solution?
LogixOne Chat not only consolidates your chat messages but also enables you to automate the sending of messages to your customers using advanced workflow triggers that are quick and simple for you to create. Automate a SMS for a new order, a WhatsApp with a unique meeting link for new leads or a Telegram message to all customers at the click of a button.
All messages are stored within Zoho CRM for later retrieval and of course, advanced reports can be created for you to gain even greater efficiencies and knowledge of your business.
LogixOne Chat can redefine how you interact and communicate with your customers and help build stronger customer relationships.
LogixOne Chat for Zoho CRM Features:
Single Chat Console – Monitor all chats from the one Zoho CRM ChatBox module.
Restricted Access – Control which Zoho CRM users have access to LogixOne Chat.
Leads and Contacts – Send and receive from either Zoho CRM Leads or Contacts records.
Multiple Chat Channels – Connect to multiple chat channels such as SMS, WhatsApp, and Telegram.
Assign Chats – Automatically assign new chats to the contact or lead owner.
Emoji’s – See emoji’s in ‘Inbound’ messages.
Store Messages – Link directly to each stored message record from every message.
Read/Unread – Quickly see which messages have or ‘haven’t been responded to.
Comment – Add; Notes, Tasks, Attachments to each chat record and mention other Zoho CRM users.
Filters – Filter chats based on contact name, message type and Zoho CRM user.
Quick Links – Link directly to ‘Contact’ or ‘Lead’ within chat tool.
New Message – Create new messages directly from within chat tool.
Single Chat View – See all messages related to each ‘Contact’ or ‘Lead’.
Message Automation – Send automated messages via any channel using advanced automation.
Templates – Create template messages for easy response by operators and simplify WhatsApp templates.
Auto Responders – Setup multiple auto-responders based on complicated workflows.
Website Plugin – Simplify customer interaction with website ‘contact us’ plugin.
Report – Leverage the power of Zoho CRM Dashboarding and Reports to getter better insight into your communications.
Attachments – send and receive attachments.
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Email: info@clearscope.solutions
