This CSME/APMG accredited training program is targeted at IT and business professionals looking to become Foundation certified in the basics of ITIL and ITSM. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
•Service Management as a practice (Comprehension)
•Service Lifecycle (Comprehension)
•Key Principles and Models (Comprehension)
•Generic Concepts (Awareness)
•Selected Processes (Awareness)
•Selected Roles (Awareness)
•Selected Functions (Awareness)
•Technology and Architecture (Awareness)
•ITIL Qualification scheme (Awareness)
