This webinar focuses on how to Bridge the Gap that exists between citizens and government agencies by creating an Open Government. Parature's cloud-based solution centralizes an organization's citizen engagement by: Streamlining social media channel monitoring and response; Offering a user-friendly help-desk ticketing option for customer inquiries; Providing a customizable knowledgebase with cross channel publication; and delivering best-in-class service desk SaaS software. The presentation provides a greater insight into managing social media outlets and multi-channel customer service needs.

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