ITIL 4 Foundation: ITIL Management Principles | Practices and Procedures
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ITIL® 4 Foundation is the most well-known entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for improving the quality of IT services across the IT organization.
In this video, we'll start our ITIL4 Service Management Overview with an introduction to the Three Principles of Service. We'll then move on to discuss Service Operations, covering topics such as service restart and change, and service alerts. We'll finish our overview of ITIL4 Service Management by looking at Continual Service Improvement, covering topics such as performance management and quality assurance.
If you're looking to learn more about ITIL4 Service Management, this overview is a great starting point. We'll take you through each of the four main concepts in detail, covering key concepts and terminology related to ITIL4 Service Management. This overview will help you gain a comprehensive understanding of ITIL4 Service Management practices, and help you to start.
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0:00 Introduction
0:15 Components of SVS: ITIL Practices
3:33 Scope Of Service Level Management
6:47 Availability Management
9:46 Capacity Management
